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Advances in the Human Side of Service Engineering : Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA / edited by Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano

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MedienartE-Book [E-Book]
SignatureBook
Titel Advances in the Human Side of Service Engineering : Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA / edited by Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano
PersonLeitner, Christine [Herausgeber/in]
Ganz, Walter [Herausgeber/in]
Satterfield, Debra [Herausgeber/in]
Bassano, Clara [Herausgeber/in]
VeröffentlichungCham : Springer International Publishing, 2021.
Cham : Imprint: Springer, 2021.
Umfang / Format 1 Online-Ressource(XVI, 529 p. 114 illus., 58 illus. in color.)
Ausgabe1st ed. 2021.
SpracheEnglisch (Sprache des Textes)
LandDeutschland
ISBN9783030808402
9783030808396, 9783030808419 (Sekundärausgabe)
Nummer1765216370 (K10Plus-Nummer)
Schriftenreihe (Lecture Notes in Networks and Systems ; 266)
Schlagwörter Engineering economics.
Engineering economy.
Business.
Management science.
User interfaces (Computer systems).
Sociology.
Inhalt This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations. .

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